Conflict Management
This course provides practical techniques and structured approaches to handle conflicts and difficult conversations confidently. You will explore conflict styles, communication tools, de-escalation techniques, and structured resolution steps that support healthier workplace interactions.
Baltimore, Maryland, United States
Sep-7, 2026
Classroom
1 Day
About this course
This course provides practical techniques and structured approaches to handle conflicts and difficult conversations confidently. You will explore conflict styles, communication tools, de-escalation techniques, and structured resolution steps that support healthier workplace interactions.
What you'll learn
- Recognize different conflict patterns and triggers
- Understand your own conflict style and how to adapt it
- Communicate clearly and assertively during difficult interactions
- Apply de-escalation techniques to reduce tension
- Use a structured method to resolve conflicts effectively
- Approach confrontation with greater confidence and clarity
- Build healthier and more collaborative team relationships
Course Contents
Module 1: Understanding Conflict Dynamics
- What triggers conflict
- Types of workplace conflict
- Emotional and behavioral patterns
- Activity
Module 2: Conflict Styles & Personal Awareness
- Thomas-Kilmann Conflict Model
- Strengths and risks of each style
- Identifying your default style
- Activity
Module 3: Communication Tools for Difficult Conversations
- Assertive vs passive vs aggressive communication
- Using neutral, clear language
- Listening techniques
- Role Play
Module 4: De-escalation Techniques
- Staying calm under pressure
- Recognizing escalation cues
- Redirecting emotional conversations
- Activity
Module 5: Structured Conflict Resolution Steps
- Step-by-step resolution framework
- Setting expectations and boundaries
- Working toward mutual agreement
- Case Study
Module 6: Managing Confrontation with Confidence
- Approaching tough conversations
- Handling defensiveness and pushback
- Reframing negative interactions
- Role Play
Module 7: Conflict Prevention Strategies
- Setting norms and team agreements
- Proactive communication habits
- Encouraging open feedback
- Activity
Module 8: Applying Conflict Skills in Real Situations
- Common workplace conflict scenarios
- Leadership responsibilities in conflict
- Long-term relationship building
- Case Study
Who Should Attend
- Managers
- HR teams
- Leaders
- Professionals
Prerequisites
None
Course Materials
Course manual with presentation slides and reference materials.
Strategic Growth Leader & Social Entrepreneur
Folisade Garden
Emotional Intelligence • Leadership Coaching • Professional Trainer
Folisade Garden is a seasoned social entrepreneur and CEO with a passion for building thriving ventures and developing exceptional leaders. As a strategic growth expert, she brings 10+ years of go-to-market strategy, business management, and operational excellence to her work.
Her success spans multiple industries, including e-commerce and CPG, where she successfully brought 3,000+ premium products to national and global markets. With deep expertise in recruiting, talent sourcing, and people management, Folisade has established herself as a trusted leadership coach specializing in transforming teams and individuals.
Beyond corporate training, Folisade is a prolific content creator, hosting a popular YouTube channel dedicated to wellness and neuroscience topics, and maintains a WordPress blog sharing insights on leadership and personal development.
Course Price
Need Help?
USA/Canada:
+1 469 666 9332
Australia:
+61 (0) 2 28015 5605
info@mangates.com
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