Motivational Interviewing skills

About this course

This upgraded 1-day MI workshop equips professionals across healthcare, social work, education, HR, and customer-facing roles with advanced motivational interviewing skills. Participants will learn to communicate with empathy, reduce resistance, foster engagement, and guide behavioral change. Through interactive role plays, case studies, and hands-on exercises, attendees will gain practical techniques to handle challenging conversations, strengthen rapport, and improve outcomes. The course emphasizes ethical influence, client-centered strategies, and measurable impact. Participants will leave with an actionable MI plan ready for immediate application.

What you'll learn

• Apply MI techniques across healthcare, HR, education, social work, and customer service
• Build trust, rapport, and engagement with clients, employees, or students
• Recognize and respond to resistance effectively
• Guide behavior change ethically and sustainably
• Integrate MI into daily professional practice
• Develop a personal action plan to monitor and improve MI effectiveness

Course Contents

Who Should Attend

• Healthcare and mental health professionals
• HR professionals, team leaders, and organizational managers
• Social workers and community service staff
• Educators, student counselors, and coaches
• Customer service and sales professionals

Prerequisites

None

Course Materials

Participants will receive MI technique guides, case study materials, role-play scenarios, active listening frameworks, resistance management strategies, and a personal MI action plan template.