Leadership for New Managers and Supervisors
This course provides the essential foundation skills required for first-time supervisors and managers stepping into leadership roles. You will learn how to communicate effectively, delegate confidently, motivate teams, manage performance, and handle workplace challenges with professionalism.
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About this course
This course provides the essential foundation skills required for first-time supervisors and managers stepping into leadership roles. You will learn how to communicate effectively, delegate confidently, motivate teams, manage performance, and handle workplace challenges with professionalism.
What you'll learn
- Transition confidently into a management or supervisory role
- Communicate effectively with individuals and teams
- Delegate tasks clearly and ensure successful outcomes
- Motivate and engage team members using structured techniques
- Handle conflicts with professionalism and emotional control
- Manage performance through feedback, coaching, and goal-setting
Course Contents
Module 1: Transitioning to a Leadership Role
- Understand the shift from individual contributor to supervisor
- Learn expectations, responsibilities, and common challenges
- Explore leadership behaviours that inspire trust
- Icebreaker
Module 2: Effective Communication for Managers
- Learn communication techniques that enhance clarity and respect
- Understand active listening and constructive messaging
- Explore upward, downward, and lateral communication
- Case Study
Module 3: Delegation & Work Prioritization
- Understand how to delegate tasks clearly and confidently
- Learn prioritization techniques for effective workflow
- Explore accountability and follow-up practices
- Activity
Module 4: Motivating & Engaging Teams
- Learn motivation models for different employee needs
- Explore recognition strategies that boost morale
- Understand how to create a positive and supportive team culture
- Simulation
Module 5: Handling Conflict & Difficult Situations
- Learn techniques to address conflict professionally
- Understand root causes behind team disagreements
- Explore approaches for mediating and restoring harmony
- Role Play
Module 6: Performance Management Fundamentals
- Learn how to set clear expectations and performance goals
- Understand feedback models for improvement and recognition
- Explore approaches to conducting effective performance conversations
- Activity
Module 7: Planning, Decision-Making & Team Accountability
- Learn decision-making techniques for daily management
- Explore strategies for planning and organizing team workload
- Understand how to build ownership and accountability in teams
- Activity
Who Should Attend
- First-time supervisors
- Newly promoted managers
- Team leaders
- Aspiring supervisors
- Coordinators transitioning into leadership
- Professionals seeking foundational management skills
Prerequisites
None
Course Materials
Detailed manual, Presentation slides, Reference materials
Technical Requirements
- Internet access for downloading course materials
- Supported Devices: Laptop, Tablet, Smartphone, eReader (excluding Kindle)
- Adobe DRM-compatible software (e.g., Digital Editions, Bluefire Reader)
Live Course Price
USD 699
Duration
1 Day
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