Difficult Group Behaviour
Effective Group Behaviour Management is a focused program that equips participants with practical strategies to understand, influence, and manage diverse group dynamics in professional settings. It covers key areas such as communication styles, conflict resolution, team engagement, and fostering a collaborative environment.
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About this course
Effective Group Behaviour Management is a focused program that equips participants with practical strategies to understand, influence, and manage diverse group dynamics in professional settings. It covers key areas such as communication styles, conflict resolution, team engagement, and fostering a collaborative environment.
What you'll learn
- Understand the causes and patterns of difficult group behaviour
- Identify disruptive, resistant, and unproductive group dynamics
- Develop strategies to manage conflict calmly and effectively
- Improve communication skills for handling challenging group situations
- Build confidence in guiding groups toward positive interaction
- Apply practical techniques to maintain control and cooperation
- Strengthen the ability to create a respectful and productive group environment
Course Contents
Module 1: Understanding Difficult Group Behaviour
- Identify common signs of difficult group behaviour in different settings
- Explore why group behaviour becomes challenging
- Recognize the impact of negative behaviour on teamwork and outcomes
- Icebreaker
Module 2: Causes and Triggers of Group Conflict
- Understand the root causes of tension within groups
- Learn how personality differences influence group behaviour
- Identify common triggers that lead to disagreement and resistance
- Case Study
Module 3: Communication Strategies for Managing Groups
- Use clear communication to reduce misunderstandings
- Apply active listening to handle difficult responses
- Develop confidence in responding calmly and professionally
- Role Play
Module 4: Conflict Resolution in Group Settings
- Learn practical methods to address conflict early
- Manage disagreement without escalating tension
- Encourage respectful dialogue and mutual understanding
- Simulation
Module 5: Managing Disruptive and Resistant Behaviour
- Handle dominant, silent, or uncooperative group members effectively
- Maintain control while encouraging positive engagement
- Use assertive techniques to guide group behaviour
- Activity
Module 6: Building Positive Group Dynamics
- Promote cooperation and shared responsibility in groups
- Create an environment that supports trust and respect
- Strengthen group participation through constructive interaction
Module 7: Applying Skills to Real Workplace Situations
- Transfer learned techniques to practical group challenges
- Respond effectively to real-time behavioural issues
- Build long-term confidence in managing difficult groups
- Case Study
Who Should Attend
- Team leaders and supervisors
- Managers and department heads
- Trainers and facilitators
- HR professionals
- Customer service teams
- Corporate employees working in groups
- Anyone who handles group discussions, meetings, or team interactions
Prerequisites
None
Course Materials
Detailed manual, Presentation slides, Reference materials
Technical Requirements
- Internet access for downloading course materials
- Supported Devices: Laptop, Tablet, Smartphone, eReader (excluding Kindle)
- Adobe DRM-compatible software (e.g., Digital Editions, Bluefire Reader)
Live Course Price
USD 699
Duration
1 Day
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