Conflict Management
Disagreements, differences of opinion, and conflicting perspectives inevitably arise in any context where people work together. Our one-day workshop in Conflict Management and Communication Skills immerses you in the most advanced conflict management tools, strategies, and practices applicable today. You will gain hands-on practice on proven frameworks, go through simulations, and participate in exercises that will train you to be a highly effective professional and leader.
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About this course
Disagreements, differences of opinion, and conflicting perspectives inevitably arise in any context where people work together. Our one-day workshop in Conflict Management and Communication Skills immerses you in the most advanced conflict management tools, strategies, and practices applicable today. You will gain hands-on practice on proven frameworks, go through simulations, and participate in exercises that will train you to be a highly effective professional and leader.
What you'll learn
- Gain insights into your conflict management style through self-assessments (TKI®)
- Learn proven best practices for approaching conflict management
- Resolve conflicts effectively as a third-party mediator
- Apply scientifically validated frameworks on effective communication in stressful situations
- Build trust and credibility with colleagues and team members
- Gain confidence in holding difficult conversations calmly and assertively
- Manage difficult situations proactively and see growth in your overall performance
Course Contents
Module 1: The Psychology of Conflict
- Science behind workplace conflicts
- Understanding Human Behavior
- Different Personality Types
Module 2: Styles and Strategies
- Conflict Management Styles
- Conflict Management Strategies
- Workplace Conflicts
Module 3: Resolution and Relationship Management
- Conflict Resolution Agreements
- Working with difficult people
- Relationship and reputation management
Who Should Attend
- Anybody who is interested in learning Conflict Management Skills
- Team members and leaders looking to resolve workplace conflicts constructively
- Managers seeking to improve team morale and performance
Prerequisites
None
Course Materials
Course manual with presentation slides and reference materials
Technical Requirements
- Internet access for downloading the eBook
- Supported Devices: Laptop, tablet, Smartphone, eReader (No Kindle)
- Adobe DRM supported software (e.g. Digital Editions, Bluefire Reader)
- eBook download and activation instructions
Live Course Price
USD 699
Duration
1 Day
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