Business Etiquette
This Business Etiquette training has been developed to help ensure the people in your organization are aware of the importance of meeting common workplace standards. The session will help you to build self-awareness and will highlight the important parts of business etiquette and why it’s such an important topic.
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About this course
This Business Etiquette training has been developed to help ensure the people in your organization are aware of the importance of meeting common workplace standards. The session will help you to build self-awareness and will highlight the important parts of business etiquette and why it’s such an important topic.
What you'll learn
- Identify what we mean by business etiquette, and understand why it is important in a business setting
- Explore email etiquette, and how we can get the best out of writing more simply without the use of business jargon
- Experience the importance of listening, and understand the effect of being distracted in the company of others
- Explore effective meeting management, to ensure you use your time productively
- Understand what might get in the way of other people’s business etiquette, and plan how we may support them in the future
Course Contents
Module 1: What Exactly is Business Etiquette?
- Explore what business etiquette means
- Understand the importance of it in our organizations
Module 2: Impact of the Words We Use
- How intention differs from interpretation
- Impact of words face-to-face and over email
Module 3: Email Etiquette
- Using email in a smarter way
- Avoiding dreaded business jargon
- Keeping communication clear and simple
Module 4: The Power of Listening
- Why we listen
- Impact of empathetic listening
- Understanding that multitasking is a myth
Module 5: Exploring our Personal Impact
- Patsy Rodenburg’s “circles of energy”
- Personal resilience to achieve desired impact
- Working to be present in all interactions
Module 6: Effective Meeting Management
- Analyzing time spent in meetings
- Optimizing time and resources
- Working smarter to ensure productive time
Module 7: Supporting Business Etiquette in Others
- Understanding unawareness of poor etiquette
- Providing supportive feedback to individuals
Who Should Attend
- Team leaders
- Supervisors
- Managers
- HR professionals
- Anyone involved in the management of people or organizations
Prerequisites
None
Course Materials
Detailed manual, Presentation slides, Reference materials
Technical Requirements
- Internet access for downloading course materials
- Supported Devices: Laptop, Tablet, Smartphone, eReader (excluding Kindle)
- Adobe DRM-compatible software (e.g., Digital Editions, Bluefire Reader)
Live Course Price
USD 699
Duration
1 Day
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